Orders are usually processed within 1 business day of purchase. Our of jewelry are Hand-Crafted in house.We ship normal orders out the Same Business Day if in stock, 3 to 6 Business days after payment has been received and cleared, 4 to 7 days for custom pieces, and 1-2 weeks for large custom orders (Business days do not include Sat or Sun). If you need your order by a certain date please let us know prior to checkout. We are more than happy to send out your package more quickly if you choose to upgrade your shipping to Priority. When your order ships you will receive an email with your tracking # and confirmation.
Please visit our order lookup page to track the status and location of your order.
All HaJuls products are guaranteed against defects in workmanship and or materials. You have 15 days to Return for a Full Refund (It had to be in the same condition as new) Please notify us immediately upon receipt, if something is not in perfect condition. Each item returned for a resize or exchange will require a $5 resize and reship or exchange fee. All returns for exchange must be received within fourteen days of your original receipt. Please note that the return shipping is the buyer's responsibility. Full refunds or replacements are offered on items that are not returned only if they arrived broken or damaged. Photographic proof is required to meet these conditions. In the event that a shipment is lost once it is addressed as per the customers order details (the address given to us to ship it to) after a reasonable amount of time we will ship a replacement package to the customer free of charge. We do not offer refunds for packages that are lost, only replacements.
We suggest that you don't get them wet as it can damage the crystals, stones, thread, and leather. Store is a cool, dry, place, out of the sun.
We offer a discount if you are ordering 10 or more of the same item, example Bride's Maids Gifts. Please contact us at firstname.lastname@example.org
We ship internationally. Prices displayed on the website are exclusive of shipping and taxes. If you order outside of North America you might have additional duties and taxes.